Support Center

Support Policy

Currently, the support for all our products is on-line only. This enables us to keep our costs (as well as yours) down. If you have any problems with your software, please, be sure that you have installed the latest update before contacting our technical support. It often happens that you find bugs that have been already fixed in the latest builds of products.

Common FAQs

This chapter contains answers to some general questions about licensing, ordering, maintenance, downloading, installation and registration of our products.

Products FAQs

This chapter contains answers to some general questions about using our products.

Live Chat with a sales rep

We made it possible for our customers and visitors to get more support by implementing the new Live Support feature into our website.

Our on-line sales representatives will be happy to talk to you in English and give you prompt replies regarding:

  • sales, upgrading, updating questions;
  • better understanding of our site structure to help you find the information you need;
  • your membership and partnership.

You will save your time and get quicker answers to your questions.

Note: We do not provide the technical support via Live Chat yet. Please, direct technical issues to our online Support Ticket System.

Chat with us, we are online!

Support Ticket System

We provide our customers with support in the foreground mode and users of evaluation versions of our products can also rely on our help during the trial period. The support tickets are processed and replied within 24 hours on working days.

You need to be an EMS Member to use our Support Ticket System. New Members will be registered immediately and may submit their questions.

Enter Support Ticket System