Our online sales representatives will be happy to talk to you in English and answer your questions regarding:
- Making a correct purchase decision
- Licensing terms
- Placing, maintaining and finalizing your order
- Upgrading and updating procedure
Also we are ready to help you understand how to navigate our site efficiently.
Please note: We do not provide the technical support via Live Chat yet. If you have a technical question regarding the use of our software, please address it to the Technical Support Center via Support Ticket System at: https://secure.sqlmanager.net/member/support
To make your way through our website easier and more effective we made it possible to engage you into Live Chat communication. Not only our Live Chat operators available on-line to answer your questions, they can start the Live Chat communication to guide you through the upgrade or purchase process or simply give you a quick hint.
You can easily find out if the Live Support operator is online by checking the operator badge that is displayed on most pages of our website.
You can start the live chat if it says "Chat now".
The operator is offline when the badge says "Leave a message". Still, in order to receive sales support you can leave a message with the reply e-mail and you'll get the answer as soon as the Live Support operator is available.
- You're not using any pop-up blocking software (e.g., pop-up block),
- You're not using Internet filtering software (e.g., Admuncher, Ad-blocker).
In order to start the Live Chat please follow these steps:
Click the "Chat now" link when the Live Support operator is online.
Then enter your name and email in the pop-up window. The communication starts automatically.
When the chat starts you can see the Live Chat window with the basic set of controls:
- Send message button
- Typing area
- Request chat transcript button
- End chat button
- Chat area
Yes, you can get help by leaving a message for the Live Support operator when you see the "Leave a message" label in the Live Support operator badge.
Click the 'Leave a message' label and enter your email and your question. Please, enter your valid e-mail because the answer will be sent to this very address and you don't want to miss it.
Once the operator is online, you'll get the answer via e-mail and will be offered to continue the discussion.