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Registration FAQs

Table of contents

Q:
What benefits shall I acquire if I register your software?
A:
As a registered user you will have the right to obtain guaranteed free technical support during 12 months since the registration date, right to obtain free minor software updates and major upgrades at half price. Also, your suggestions will be taken into the wish-list when developing new versions of our products. Above all, we'll be grateful to you for your help in developing our software.
Q:
How do the trial versions of software differ from the registered versions?
A:
The trial versions of our products are fully functional. You can use them for evaluation purposes for a period of 30 days following the initial installation.
Q:
What should I do when I see the "Trial expired" message?
A:
If you have purchased our software, simply proceed with registering our product using the received registration key. It is not necessary for you to re-download or re-install our software. Once you complete your product registration, the "Trial expired" message will no longer appear.
Q:
How do I register the software I have already paid for?
A:

If you buy our Database Managers or some Utilities for Windows:

  • Receive the notification letter from Share-it!
    There are two types of registration keys: one goes with the attached key file, while the second type is included in the message body.
  • If your registration key is shipped to you in attachment, execute key file on a workstation where the trial version of our product is installed.
  • If you find your registration key in the message body, simply open registration dialog in your program and enter your registration name and registration key there.
  • If your anti-spam filter or security firewall delete the attachment with the registration key, you are able to download it by the link provided in the notification letter from Share-it! within one week.
  • Make sure that the registration process was completed successfully – look at “About” window at “Help/About…”

If you buy our Components:

  • Receive the notification letter from Share-it! with download link for the full version and password.
  • Download the product archive and decompress it with the password you received.

Please keep the registration key for future use, it may become necessary after system reinstall.

Q:
Will I receive the source code on buying any of your components?
A:
Yes, a registered copy of our components includes full source code.
Q:
I want to sell my EMS software license. Is it transferable?
A:
Sorry, no. When a customer purchases a software license, the software is registered in the customer's name. Once registered, this software cannot be transferred to a third party. EMS provides technical support only to the original customers.
Q:
I have lost my registration key. How can I get my registration key again?
A:
If you lost your registration key, please, visit our Support Ticket System and create a ticket in the “Software – Lost Key Request” category. Do not forget to provide us with the following information: your order number, product name and version, registration name and billing or delivery E-mail. This information will help us to find your order quickly and to generate a new key/key file for you. We highly recommend you to make backup copies of your software and the registration key.

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