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Ordering FAQs

Table of contents

Q:
How to buy your software through PO and pay by wire transfer?
A:
Please, create a quote, using the “Get Quote” link at the product page. Then email or fax us a company purchase order starting with the quote number. Or use the quote as a purchase order: sign and fax it back to us. We will invoice you ASAP.
In order to get a quote for several products, please contact our Sales Department via Support Ticket Center.
Q:
How to buy your software on-line?
A:
Select the product(s) that you want to purchase by clicking the “Buy Now” link. If you are interested in more than one product, please choose the necessary product from the drop-down menu on the left and put it into the cart in the same way.
  • Confirm or change Product(s), Quantity, Price and Total
  • Carefully review the quantity applied to your order
  • Fill in the Order Form (Please, fill in each field carefully)
  • Choose Currency (if applicable)
  • Enter the Coupon [Promotion] Code (if you have one)
  • Enter your credit card or payment information and alternative billing address (if applicable)
Submit your order by pressing the Next button. Share-it! will confirm your order by displaying a message on your screen that your credit card has been billed, and will immediately provide you with necessary delivery instructions or information. You will receive both a Confirmation E-mail with your Payment details and a separate E-mail containing your Registration information and download links. Please, print or save these E-mails for they serve as your receipt and Proof of Purchase. If your order contains Downloadable (ESD) products, you will get proper instructions on downloading.

To purchase a Non-commercial license you will need to fill in the brief "Non-commercial price request" form. The processing of your request will not take more than 1 business day.

TIP: You can click on the "Shopping Cart" link at the top of the page at any time to see what products you have selected. This allows you to see the total amount to pay, and also to remove items or modify the number of copies of a particular product that you wish to purchase.
Q:
What methods of payment do you accept?
A:
To make it easier for you to purchase our products, we have contracted with share-it! registration service. Share-it! accepts payments by Credit Card (Visa, MasterCard/EuroCard, American Express, Diners Club), PayPal, Bank/Wire Transfer, WebMoney, Check or Cash. You can use one of the following currencies available: Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee.
Q:
What types of discounts do you provide?
A:
We provide several types of discounts:
  • Volume discounts allow you to save your money when buying 2 or more copies of one product. You can view our Volume discounts here
  • Cross-selling discounts allow you to save your money when buying several different products for one server at once.
  • Reseller discounts are intended for the organizations that wish to resell our products to their customers. Just register for our Reseller Program and you are on your way of making from 20 to 40% commission on every sale of EMS software.
NOTE: EMS reserves the right to cancel or change offers and/or promotions at our own discretion. All prices are subject to change without prior notice. Some offers and/or promotions may be limited in quantity or not valid in certain areas. Please, direct all tech support issues to EMS Support Ticket System.
Q:
What shall I receive after payment?
A:
All our products are delivered via ESD (Electronic Software Delivery) only. After the purchase you will immediately receive two notification e-mails from our e-commerce provider Share-it!: one with the necessary registration information and a download link, and another – with the invoice for the order.
Q:
How long does it take to process an order?
A:
For online payments via credit cards, it usually takes just a few minutes. But in some cases the process of verifying the credit card may last up to two hours. When using a bank transfer as a payment option, the registration information will be sent to you as soon as the payment arrives. Please note that when dealing with an international transfer, it may take up to two weeks.
Q:
Why was my credit card declined during the payment process?
A:
We make our on-line software sales via Share-it! It has its own fraud shield system to prevent credit card fraud in the Internet. Probably, your credit card was defined for any reason as insecure and as a result was declined.

If you’re sure that there are enough funds on your credit card and you have entered your personal information correctly, you should contact Share-it! through Customer Care Center or get in touch with our Sales Department. We will endeavor to help you as soon as possible.
Q:
Is it safe to purchase online?
A:
Purchasing EMS products online (via share-it!) is absolutely secure. Share-it! uses advanced encrypted SSL on every transaction processed. In other words, the transmission from the server forms a matched pair with the transmission from your computer, so that only data to and from these sources can be valid. The information received from you is totally protected!
Q:
Where can I review information about my order?
A:
All information about your orders (order number, date of purchase, registration information, etc.) is available at your SQLManager.net member account (http://www.sqlmanager.net/login), provided that your purchases are assigned to your member account (if not, you can assign them at the "Register My Product" section).
Q:
What about your Return and Refund Policy?
A:
We're convinced that our customers are interested in making a well-informed purchase decision. Therefore, we recommend that you take advantage of our free trial software downloads, available on our website. We also encourage you to explore the product pages of our website to obtain comprehensive information about any product. 

Nevertheless, we offer a 30-day money-back guarantee for all software products.*

To request a refund for your downloaded (ESD) software purchase, please, submit a request through our Support Ticket System. In your message you should describe the problem and explain why you want to return the product. Please, include your name, e-mail address and the reference number of your order. You will find the reference number in the purchase confirmation e-mail.

As soon as your request is reviewed and approved, we will contact you. In case of a refund we expect you to delete the registration key/key file, uninstall the software and not have them copied or saved in any other way.

This money-back guarantee is valid for 30 days from the purchase date. After a 30-day period from the purchase we can refund you the money only if both of the following conditions are met:
  • If you can't work properly with our product because it has major bugs.
  • If we can’t fix these bugs within one week.
* Please, note that in case of a refund, the refund processing fee of about 7% will be deducted from the refund amount. 

If you cannot find solution there, please, submit a request to our Support Ticket System.